The Belconnen Community Council (BCC) appreciates the opportunity to contribute to this inquiry.
As the representative body for residents, students, and businesses in Belconnen, we have gathered feedback on how the community experiences the Fix My Street platform. While the platform plays a valuable role in connecting residents with government services, its current design creates challenges that undermine public confidence and engagement.
This submission focuses on three key areas for improvement: making service performance visible, closing the loop with residents, and guiding reports to the right agency. By addressing these structural issues, Fix My Street can evolve from a basic reporting tool into a trusted, participatory platform that delivers clearer, more responsive outcomes for both government and the community.
Read our full submission here.